0 Items - $0.00 | Checkout
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We use a variety of carriers for each shipping option, and will choose the most appropriate delivery method for your desired shipping address. Most items may be shipped to P.O. boxes. It is not possible to specify a preferred carrier when placing your order. When you select One-Day or Two-Day Shipping, we may use air or ground shipping as necessary to get your items to you within the promised time frame.
The availability estimate listed on each product detail page tells you if we have at least one unit of the item you wish to order in one of our fulfillment centers. If the item is not in stock, the availability estimate tells you how long we think it will take to receive the item from our suppliers. . - Privacy & Security
- What Personal Information About Customers Does Pipedreamssurfco.com Gather?
The information we learn from customers helps us personalize and continually improve your shopping experience at Pipedreamssurfco.com. Here are the types of information we gather.
- Information You Give Us: We receive and store any information you enter on our Web site or give us in any other way. Click here to see examples of what we collect. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for you, improving our stores, and communicating with you.
- Automatic Information: We receive and store certain types of information whenever you interact with us. For example, like many Web sites, we use "cookies," and we obtain certain types of information when your Web browser accesses Pipedreamssurfco.com or advertisements and other content served by or on behalf of Pipedreamssurfco.com on other Web sites. Click here to see examples of the information we receive.
- E-mail Communications: To help us make e-mails more useful and interesting, we often receive a confirmation when you open e-mail from Pipedreamssurfco.com if your computer supports such capabilities. We also compare our customer list to lists received from other companies, in an effort to avoid sending unnecessary messages to our customers. If you do not want to receive e-mail or other mail from us, please adjust your Customer Communication Preferences.
- Information from Other Sources: We might receive information about you from other sources and add it to our account information. Click here to see examples of the information we receive.
- Cookies are alphanumeric identifiers that we transfer to your computer's hard drive through your Web browser to enable our systems to recognize your browser and to provide features such as 1-Click purchasing, Recommended for You, personalized advertisements on other Web sites (e.g., Pipedreamssurfco Associates with content served by Pipedreamssurfco.com and Web sites using Checkout by Pipedreamssurfco payment service), and storage of items in your Shopping Cart between visits.
- The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Additionally, you can disable or delete similar data used by browser add-ons, such as Flash cookies, by changing the add-on's settings or visiting the Web site of its manufacturer. However, because cookies allow you to take advantage of some of Pipedreamssurfco.com's essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any Pipedreamssurfco.com products and services that require you to Sign in.
Information about our customers is an important part of our business, and we are not in the business of selling it to others. We share customer information only as described below and with subsidiaries Pipedreamssurfco.com, Inc. controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.- Affiliated Businesses We Do Not Control: We work closely with affiliated businesses. In some cases, such as Marketplace sellers, these businesses operate stores at Pipedreamssurfco.com or sell offerings to you at Pipedreamssurfco.com. In other cases, we operate stores, provide services, or sell product lines jointly with these businesses. Click here for some examples of co-branded and joint offerings. You can tell when a third party is involved in your transactions, and we share customer information related to those transactions with that third party.
- Third-Party Service Providers: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analyzing data, providing marketing assistance, providing search results and links (including paid listings and links), processing credit card payments, and providing customer service. They have access to personal information needed to perform their functions, but may not use it for other purposes.
- Promotional Offers: Sometimes we send offers to selected groups of Pipedreamssurfco.com customers on behalf of other businesses. When we do this, we do not give that business your name and address. If you do not want to receive such offers, please adjust your Customer Communication Preferences.
- Business Transfers: As we continue to develop our business, we might sell or buy stores, subsidiaries, or business units. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Notice (unless, of course, the customer consents otherwise). Also, in the unlikely event that Pipedreamssurfco.com, Inc., or substantially all of its assets are acquired, customer information will of course be one of the transferred assets.
- Protection of Pipedreamssurfco.com and Others: We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Conditions of Use and other agreements; or protect the rights, property, or safety of Pipedreamssurfco.com, our users, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction. Obviously, however, this does not include selling, renting, sharing, or otherwise disclosing personally identifiable information from customers for commercial purposes in violation of the commitments set forth in this Privacy Notice.
- With Your Consent: Other than as set out above, you will receive notice when information about you might go to third parties, and you will have an opportunity to choose not to share the information.
- We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
- We reveal only the last four digits of your credit card numbers when confirming an order. Of course, we transmit the entire credit card number to the appropriate credit card company during order processing.
- It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when finished using a shared computer. Click here for more information on how to sign off.
- Returns & Replacements
- You may return your merchandise for credit to your credit card or you may exchange for another item within 30 days of receipt. Customized product or product that has been abused may not be returned under any circumstances. For all other products, if the item is returned in the original packaging, we will exchange it or provide you a refund based on your original method of payment. All products must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was included with the product. Returns that do not meet these conditions may be subject to a restocking fee. All sales final on sale/discounted items..
- Ordering
- Cancelling Orders
Most orders you place on Pipedreamssurfco.com enter the shipping process fast so we can get your items to you as soon as possible.
- If your order hasn't shipped: You can cancel the order via the Your Account page. See Reviewing & Changing Your Orders for information on canceling orders.
- If your order has already shipped: Since orders in the shipping process cannot be modified, you'll need to refuse delivery or initiate a return when the item arrives.
- For Pipedreamssurfco Merchant orders, see Problems with Sellers.
- For Pipedreamssurfco Marketplace orders, see: Contacting Your Pipedreamssurfco Marketplace Seller.
- For information on the A-to-z Guarantee: see A-to-z Guarantee Protection FAQs.
If the item has a damaged or defective part, contact the manufacturer to see if they can have the part shipped directly to you.
Otherwise, visit our Returns Center to initiate a return.
Wrong or Missing ItemsIf you received the wrong item or an item you didn't order, visit our Returns Center to initiate a return.
If you're missing an item, check the packing slip that was included with your shipment. In order to fill your order quickly with items already in stock at different fulfillment centers, we may have split your order into multiple shipments, which we would indicate on the packing slip.
If this is the case, you will not be charged any additional shipping costs beyond those you originally authorized.
Visit the Your Account page for estimated delivery dates for every shipment associated with your order.
Where's My Stuff?If you have not yet received your order, visit the Your Account page and click "View Recent and Open Orders."
If you need help, click the "Contact Us" button on the right-hand side of any Help page.
SOCIALIZE